Site Policies / Privacy Policy

This is the web site of Relationship Coaching Institute
Our postal address is:
P.O. Box 111783
Campbell, CA, USA 95011
We can be reached via e-mail at
or you can reach us by telephone at 1-888-268-4074
Customer Data
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address).
Cookies
We use cookies to record session information, such as items that consumers add to their shopping cart and other information in relation to the navigation of our site and referring pages. Cookies set by our server carry no sensitive data that can identify a individual.
Your Information
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, or calling us at the above telephone number.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, or e-mailing us at the above address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Upon request we provide site visitors with access to a description of information that we maintain about them. Consumers can access this information by calling us at the number provided above, e-mailing us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by calling us at the number provided above, or e-mailing us at the above address.
Ad Servers
We do not partner with or have special relationships with any ad server companies.
Security
When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Credit Card Transaction Processing
To complete certain purchases from this site, we accept credit card payments from customers through reputable third party e-commerce providers, each of whom provide their own policies and security assurances. All transmissions of sensitive personal and payment information are 128bit SSL encrypted. We do NOT maintain in our servers any information with regards to the credit card holder or your credit card number once any transaction is completed.
Returns and Exchanges
We will accept for exchange only products that are received in defective condition and any products that are to be replaced under warranty. All costs of shipping are the responsibility of the customer. Please contact our customer care staff for assistance with any exchanges.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, or calling us at the above telephone number.
If you feel that this site is not following its stated information policy, you may contact us at the above e-mail address or phone number.